Withdrawal and refund policy

In short

The products sold on themarketlab.cloud are digital content delivered immediately. The order is final and no return or refund is granted for simply changing your mind. The only exceptions are non-conforming products and double payments, explained below.

Why there is no return

An ebook cannot be returned: after download, the file stays with you. That is why European and Romanian law provide an express exception to the 14-day right of withdrawal for digital content supplied immediately — Art. 16(m) of Romanian GEO no. 34/2014 on consumer rights in distance contracts.

The exception applies because, before payment, we ask you to confirm two things separately, through two distinct tick boxes, neither pre-ticked:

1. you agree that delivery of the digital content begins immediately, before the 14-day period expires;
2. you acknowledge that, by this confirmation, you lose your right of withdrawal.

Without both confirmations, the exception does not apply. With them, the order is final from the moment of payment.

Situations in which we do NOT refund

• You changed your mind after buying.
• You did not have time to go through the material.
• You felt you already knew the content.
• Your trading results are not what you expected. Our material is educational and guarantees no financial result — see section 7 of the Terms and conditions.
• You bought without reading the product description or the table of contents, both public on the sales page before payment.

Situations in which we do refund

1. Non-conforming product. If the file does not download, is damaged, cannot be opened, or does not contain what we described on the sales page, you have the rights provided by Romanian GEO no. 141/2021 on contracts for the supply of digital content: bringing it into conformity and, if that is not possible within a reasonable time, a price reduction or a full refund.

The procedure: you write to office@themarketlab.cloud, describe the problem and, if you can, attach a screenshot. We reply within 5 working days at most. We first try to fix it — we resend the link or replace the file. If we cannot, we refund in full, within 14 days of establishing the fault at the latest, using the same payment method.

This right is yours by law and cannot be removed by any contractual term.

2. Double payment. If the same order was charged twice, we refund the second payment. Write to us at office@themarketlab.cloud with the order numbers.

The role of the payment platform

The sale is processed through Lemon Squeezy, operated by Sold through Link, LLC, acting as the registered seller (Merchant of Record). The platform has its own refund policy and may decide independently on a request it receives directly. Such a decision belongs to the platform.

Complaints

Any complaint is sent to office@themarketlab.cloud. We reply within 30 days. If we do not reach a solution, you may address the Romanian National Authority for Consumer Protection (anpc.ro) or the national alternative dispute resolution platform, at reclamatiisal.anpc.ro.

Contact

Cătălin Hotca · office@themarketlab.cloud · 0743 621 760